Frequently Asked Questions

If you don’t see the answer to your question on this page, please don’t hesitate to call us and one of our friendly representatives will be happy to assist you.

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Maintenance

How many miles before my Volkswagen needs an oil change?

At Volkswagen of South Charlotte, we take pride in providing you with quality service both before and after the sale. Part of that is allowing us to handle maintenance scheduling for you — taking all the guesswork out of owning your new vehicle. While you can always check your owner’s manual for details, our friendly personnel will contact you to make arrangements based on the correct time intervals for your specific vehicle. Have questions? You can always give us a call, and our service staff can provide you with details.

When should I replace my car battery?

While batteries have slightly different life cycles, there’s a simple trick that allows you to tell at a glimpse when your battery is running out of its warranty. The code is easy to remember: the letter part of the code corresponds to a month of the year, while the numbers are the year when the warranty runs out. For example, if a code is listed as ‘B18’, that means the battery warranty will run out in February of 2018. You can always come to Volkswagen of South Charlotte to have our service team check your battery if you have any concerns.

What if my vehicle doesn’t start?

There are any number of reasons your vehicle refuses to start, including bad starter or alternator, broken timing belts or even a dead battery. Here are a few basic steps you can take to help diagnose the problem:
  • Hearing a clicking when your engine tries to turn over? Try checking your battery, which should have at least 12 volts with the vehicle off.
  • If the voltage holds steady over 10.5 volts, then your problem is more likely to be a starter.
  • Still having trouble? Give our service personnel a call!

What if my “Service Engine Soon” light turns on?

 
 
The best thing you can do when a check engine light comes on is to bring your vehicle to us at Volkswagen of South Charlotte. While there are certain things that can cause a ‘false positive’ for this light, it’s important to bring it to Volkswagen professionals who have the correct code reader to understand the diagnostics on your vehicle.

How can I make my car last longer?

If you keep your vehicle well-maintained it will last much longer. Whether you’re intention is to drive your vehicle for as long as it is road worthy, sell it, or trade it in, you’ll get more miles or more money from the vehicle when you take care of it properly. Tires are also part of the maintenance. They should have the proper air pressure so that they don’t wear out too fast.

Tires

 
 

How often do I need to buy or replace tires?

Tire wear can be challenging to predict. A great deal of the wear pattern depends on whether or not you’re driving in difficult conditions such as gravel roads and the type of tires you’ve purchased. A good rule of thumb is to check your tires for tread levels each time you change your oil. Low pressure, imperfections and seeing that the wear bars are even with the tread are all good indicators that it’s time to purchase new tires.

Do I need to align my tires when I get new ones?

When your vehicle’s tires are not correctly aligned, it can cause uneven wear and reduce the overall lifecycle of your tires. It’s important to align them each time you make a change to your tires.

What kind of tires should I get?

At Volkswagen of South Charlotte, we understand your vehicle and your tires. Our service personnel will ask you questions to determine what types of tires are best for your driving style and habits, as well as the types of roads you generally travel.

Parts

When should I replace my belts and hoses?

It’s difficult to set a time schedule for parts such as belts and hoses, but the best indicators you have are often visual. Look for belts and hoses that are cracked, shiny, getting soft or showing excessive wear. When they’re not in the best condition, these important parts are unable to sustain your vehicle’s daily operations.

What is the difference between OEM and generic parts?

While there are generic parts on the market that may fit your Volkswagen vehicle, they are not made by the “original equipment manufacturer”, and may have differing standards of quality. Rest assured that when you bring your vehicle to Volkswagen of South Charlotte, you will only receive Volkswagen OEM parts in your vehicle.

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Certified Professionals

Why Use ASE-Certified technicians?

Our Service Center technicians are thoroughly trained and certified to perform repairs in accordance with Volkswagen’s lofty standards. Don’t take your VW anywhere else. Our gearheads know your make and model better than the competition.
Part of what separates our automotive technicians from the rest is the fact that our professionals are certified to use specialized equipment in the proper manner. The competitors do not have access to the same equipment. Therefore, they can’t properly diagnose your vehicle’s malfunction or implement a foolproof repair. If your VW is not properly diagnosed, you might have to unnecessarily spend several hundred or even thousands of dollars.

What’s wrong with uncertified mechanics?

Put your faith in our ASE Certified Volkswagen technicians and you will rest easy knowing the best in the business are hard at work on repairing your vehicle. Our professionals have passed through rigorous Volkswagen training to ensure all automotive repairs are performed without flaw on the first attempt. We refuse to use anything but the highest-quality Volkswagen quality Original Equipment Manufacturer (OEM) parts. These parts carry a warranty. There is also a warranty on the service provided by our auto repair technicians. If the part proves defective or if an error occurs during your vehicle’s repair, the warranty provides full protection.

What are the certification requirements?

The technicians who work for Volkswagen of South Charlotte Service Center must take and pass the ASE certification test in their specialty. Or, if a technician is a master technician, he or she must pass a group of tests in a series. A master technician must also have two years of documented hands-on work experience.
For automobiles, a master tech must pass eight tests for the master status. For collision repair, a tech must pass four tests in the series. The A series for automobiles and light trucks include:
  • Engine repair
  • Automatic transmission/transaxle
  • Manual drivetrain and axles
  • Suspension and steering
  • Brakes
  • Electrical/electronic system
  • Heating and air conditioning
  • Engine performance
  • The ninth test in the series is for light vehicle diesel engines and that test is not required to become a master technician.
  • Master techs in body repair or collision must pass these four tests:
    • Painting and refinishing
    • Non-structural analysis and damage repair
    • Structural analysis and damage repair
    • Mechanical and electrical components
  • All master tech must recertify every five years

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Technology

Homelink puts you in control without the remote control.

With Volkswagen’s HomeLink, you’ve got instant access to your home’s critical functions: garage doors and gates, home security system and even turn off or on major appliances, electronics and lighting features. What’s even better is that you’re not going to spend time searching for a remote control. Instead, your remote control is built right into your vehicle, with three highly-accessible buttons incorporated into your interior and all your vehicle’s systems. You can easily program HomeLink to work with all kinds of RF (radio-frequency) controlled devices, and you’ll never have to change batteries again!

Stay Connected With Volkswagen Bluetooth

Drive safely and connect your Bluetooth-enabled smartphone. Volkswagen’s advanced integration allows you hands-free access to various functions of your phone, such as voice messaging, making or receiving phone calls and even streaming music from your phone directly to your vehicle. You can quickly and easily pair your device to your vehicle with a few steps. Having trouble? The friendly technology professionals at Volkswagen of South Charlotte will be happy to help you get everything working properly.

Pairing Your Phone to Volkswagen Bluetooth

Turn on your smartphone’s Bluetooth technology, allowing it to search for your vehicle’s connection.
Look for ‘VW BT’ on your connections screen, followed by the last four digits of the VIN number of your Volkswagen vehicle.
Select this option to confirm the connection.
Enter the 6-digit pin number displayed on your center console into your smartphone.
Follow the instructions on your phone, ending with the option to ‘Pair’ with your vehicle.
 

Volkswagen HomeLink

 

Volkswagen Bluetooth Connect

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Does Your Car Have a Safety Recall?

Recalls have been in the news a lot lately. We know you have questions about the effect of these recalls on the safety of you and your passengers. We can’t service every vehicle with an open recall, but we can alert you if your vehicle has one.

Find out if your car is affected.

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